This Privacy Policy ("Policy") explains how Apanamedical.com, its subsidiaries, affiliates, partners, and associated entities (collectively referred to as the "Company", "Apanamedical.com", "We", "Us", or "Our") collect, use, store, process, disclose, and protect your information when you access or use our website, mobile application, online pharmacy platform, healthcare services, and related offerings (collectively referred to as the "Services").
This Policy forms an integral part of our Terms and Conditions. By accessing or using the Services, you consent to the collection, processing, storage, and use of your information as described in this Policy.
1. Information We Collect
Information Provided by Users
When you register, place an order, upload a prescription, book a healthcare service, or otherwise use our Services, we may collect:
- Full Name
- Date of Birth / Age
- Gender
- Address
- PIN Code
- Mobile Number
- Email Address
- Emergency Contact Information
- Health-related information voluntarily provided by you
- Prescription details
- Medical reports and diagnostic information uploaded by you
- Account credentials and login details
You are responsible for ensuring that all information provided is accurate, complete, and up to date.
Prescription and Health Information
To provide pharmacy and healthcare-related services, we may collect:
- Prescription documents
- Doctor's name and registration details (if available)
- Medication details
- Health conditions disclosed by the user
- Diagnostic reports
- Laboratory test requests
- Consultation-related information
Such information is treated as sensitive personal information and is handled with appropriate safeguards.
Payment Information
When you purchase medicines, healthcare products, or services through Apanamedical.com, payment transactions are processed through authorized payment gateways. We may collect:
- Billing Address
- Payment Method Information
- Transaction Details
- Order History
Apanamedical.com does not store complete debit card, credit card, UPI PIN, CVV, or banking credentials.
2. Information Automatically Collected
Cookies and Similar Technologies
We may use cookies, web beacons, pixels, and similar technologies to improve website functionality, remember user preferences, analyze traffic and usage patterns, personalize content and recommendations, and enhance security. Users may disable cookies through browser settings, although some features may not function properly.
Device and Log Information
When you access our Services, we may automatically collect your IP address, device type, browser information, operating system, mobile device identifiers, language preferences, network information, date and time of access, pages viewed, and clickstream data. This information helps us maintain platform security and improve user experience.
3. Information from Third Parties
We may receive information from healthcare professionals, diagnostic laboratories, payment service providers, logistics and delivery partners, analytics providers, social media platforms, and advertising partners. Such information may be combined with information already available to improve our Services.
4. How We Use Your Information
We may use your information for the following purposes:
Service Delivery — processing medicine orders, prescription verification, delivering medicines and healthcare products, managing user accounts, and facilitating healthcare services.
Customer Support — responding to queries, resolving complaints, and providing technical support.
Healthcare Services — facilitating consultations, coordinating diagnostic services, processing laboratory bookings, and managing prescription records.
Platform Improvement — enhancing website functionality, developing new products and services, conducting analytics and research, and improving customer experience.
Communications — order confirmations, delivery updates, service notifications, promotional offers, health and wellness updates, and customer feedback requests.
Users may opt out of promotional communications where permitted by law.
5. Sharing of Information
Apanamedical.com may share information with:
- Authorized Service Providers — pharmacies, licensed pharmacists, diagnostic laboratories, healthcare professionals, delivery partners, payment processors, and technology providers.
- Corporate Affiliates — subsidiaries, affiliates, and associated entities for operational purposes.
- Legal and Regulatory Authorities — where required by law, court orders, government authorities, regulatory agencies, drug control authorities, or law enforcement agencies.
- Business Transfers — in the event of merger, acquisition, restructuring, or sale of business assets, user information may be transferred as part of the transaction.
6. Protection of Health Information
Health-related information, prescriptions, and medical records are treated as sensitive personal information. We implement reasonable administrative, technical, and organizational safeguards to prevent unauthorized access, protect confidentiality, maintain data integrity, and secure transmission of sensitive information. Access to such information is limited to authorized personnel who require it for service delivery.
7. Information Security
Apanamedical.com employs industry-standard security measures including Secure Socket Layer (SSL) encryption, access controls, secure servers, authentication mechanisms, and data protection protocols. However, no electronic transmission or storage system is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to provide Services, fulfill legal obligations, resolve disputes, enforce agreements, and meet regulatory requirements. Prescription records, transaction records, and healthcare-related information may be retained for periods required by applicable laws and regulations.
9. User Rights
Subject to applicable law, users may request to access personal information, correct inaccurate information, update account details, withdraw consent where applicable, and request deletion of information where legally permissible. Apanamedical.com may require identity verification before processing such requests.
10. Children's Privacy
Our Services are intended for persons aged 18 years or older. We do not knowingly collect personal information directly from children without parental or guardian consent.
11. Third-Party Websites and Services
The Platform may contain links to third-party websites, healthcare providers, laboratories, payment gateways, or service providers. Apanamedical.com is not responsible for the privacy practices, policies, or content of such third-party services. Users are encouraged to review their privacy policies separately.
12. International Data Transfers
Where permitted by law, user information may be processed, stored, or transferred to locations outside the user's jurisdiction for operational, security, or technical purposes while maintaining appropriate safeguards.
13. Changes to this Privacy Policy
Apanamedical.com reserves the right to modify, amend, or update this Privacy Policy at any time. Changes shall become effective immediately upon publication on the Platform. Users are encouraged to periodically review this Policy.
14. Contact Us
For questions, concerns, requests, complaints, or privacy-related inquiries, please contact:
Apana Medical
- Email: contactus@apanamedical.com
- Website: www.apanamedical.com
- Customer Support: 9833719888
- Registered Office Address: To be updated
- Grievance Officer: To be updated
15. Consent
By accessing, registering, placing orders, uploading prescriptions, booking healthcare services, or otherwise using the Services, you expressly consent to the collection, processing, storage, and use of your information in accordance with this Privacy Policy.